Privacy policy

This privacy policy sets out how Congress Care uses and protects any information that you give to us. Congress Care is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. Congress Care may change this policy from time to time by updating this page. This policy is effective from May 8th, 2018.


Congress Care BV is aware that you have put your trust in us. Congress Care BV thus sees it as its responsibility to protect your privacy. In this privacy statement we provide you with more information about (i) how we collect and process your data, (ii) for what purposes we collect and process these data, and (iii) your rights with respect to the foregoing, when you use our services and website.


Contact information
These are the data that you provide to use the services of Congress Care BV, such as name, email address, and payment details.

These are text files that are placed on your computer. Congress Care BV uses this data to keep track of how the website is used by you, so that Congress Care BV can adjust its services accordingly. The cookies are not traceable to an individual natural person, as a result of which the cookies cannot be qualified as Personal Data.

The individual natural person who uses the services of Congress Care BV.

Personal data
This is any data concerning an identified or identifiable natural person.

This is any freely given, specific and informed indication of wishes by which the user agrees to the processing of his/her personal data.

This is any operation or any set of operations concerning personal data, including in any case, collection, recording, organisation, storage, updating or modification, retrieval, consultation, use, dissemination by means of transmission, distribution or making available in any other form, merging, linking, as well as blocking, erasure or destruction of data. In any case, this includes the processing of contact information.

Personal data that we process

Congress Care BV processes your personal data because you use our services and/or because you provide them to us and/or because you have given unambiguous permission for the processing. This permission is granted by agreeing to our privacy policy. Below you will find an overview of the personal data that we process:

  • Name and surname;
  • Gender;
  •  Address data;
  • Phone number;
  • E-mail address;

Other personal data that you actively provide by, for example, creating a profile on this website, in correspondence or by telephone

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years. However, we cannot check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without the explicit permission from parents or guardians, please contact us via and we will delete this information.

For what purpose and on what basis we process personal data

Congress Care BV processes personal data for the following purposes:

  • To deliver goods and services to you
  • To call or e-mail you if necessary to carry out our services
  • To inform you about changes in our products and services
  • To offer you the option of creating an account
  • Sending our newsletter and/or promotional leaflet

Automated decision-making

Congress Care BV does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are made by computer programs or systems, without involving a person (for example, an employee of Congress Care BV).

How long we store personal data

Congress Care BV does not store your personal data for longer than is strictly necessary to realize the purposes for which your data are collected. We use a storage period for your contact information of 7 years after the last contact moment with Congress Care BV.

Sharing of personal data with third parties

Congress Care BV will not sell your data to third parties and will only provide this data if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Congress Care BV remains responsible for these processing operations.

Cookies, or similar techniques, that we use

Congress Care BV uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Congress Care BV uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it. On your first visit to our website we have already informed you about these cookies and asked permission for their placement. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser. For an explanation (in Dutch), see:

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Congress Care BV and you have the right to data portability. This means that you can submit a request to us to send the personal data we have in your computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info@Congress To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy of your passport, the photo, the MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) should be blacked out. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

How we protect personal data

Congress Care BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not secure or that there are indications of abuse, please contact our customer service or via

Questions or complaints?

Do you have questions or maybe a complaint? Let us know as soon as possible. Congress Care BV can be reached using the contact details below. Congress Care BV also wishes to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link:

Contact information:

Europalaan 16
5232 BC ‘s-Hertogenbosch

Postal address:
P.O. Box 440
5201 AK ‘s-Hertogenbosch

Tel. +31(0)73 6901415
Fax +31(0)73 6901417


KvK 16085822
DUNS nummer 386802037